Help

Help center

How can we help you today?

How to book, find and manage your reservation.

Payment methods, charges and invoices.

How to cancel and refund timelines.

Details, email and preferences.

Frequently asked questions

How do I find my booking?

Go to 'My bookings' and enter your code (it starts with RZ-) and the email or WhatsApp you booked with.

Can I change the date?

Yes, from 'My bookings' depending on each experience's policy. You can also message us on chat.

How do I cancel?

From 'My bookings' with your code. Most experiences let you cancel at no cost within the stated window.

Is it safe to pay online?

Yes. All payments are processed securely with Stripe and you get your voucher instantly.

Can't find what you're looking for? Our support is available 24/7 by chat, WhatsApp or phone.